In the practice of psychology there are certain statements that stand out. This is notable because psychotherapy is generally about very intense and often troubling issues. Frankly, you get used to dramatic things. Nevertheless, I still find the following statement remarkable whenever I hear it.
"I can't ever remember (person's name) saying, 'I am sorry'. They never apologize." I have to ask, "Never?"... "Yes." "Ever?" "Yes." "Really?" "Yes." "Wow." That is an extraordinary statement. The inability to apologize is absolutely disastrous for relationships. Disastrous. First of all, it is impossible to not offend. The simple absolute fact is that we are all annoying at times. To not apologize suggests a striking commitment to deny this obvious reality. It is profoundly unrealistic if not dishonest. What makes it so hard to apologize?
Most of us are not so self-deceived that we would refuse to ever apologize; yet, a genuine heartfelt apology can be extraordinarily difficult. Think about it, is this hardship worth the loss of a relationship? Why is the choice to walk away made so often? Why do we do this?
An apology contains the cure for a wounded heart. It is carrying the power to heal into the soul of another person. I think heal is the right word for this. When an apology is offered by a person who is truly sorry, this powerful act can remove obstacles that previously seemed insurmountable. What are the psychological obstacles to this?
- Apology withheld as "ransom" until the other person apologizes. I will apologize if they apologize! Actually, offering an apology is far more likely to be reciprocated with an apology in return.
- Fear that if you give an inch they will take a mile. If I apologize then I will really get my nose rubbed in it. If you hurt someone then take your lumps.
- Concern about all or nothing. Sometimes a person may still think they are right. Apologizing would feel dishonest. However, you can apologize for how you acted. Frankly, in almost all fights it is not so much what you say (unless you are being mean) but how you say it.
- Gotten burned for not doing it right. Sometimes an apology is not accepted or criticized. Usually, it is because it is not really a full apology. Appeasing is not apologizing.
- Secretly afraid you are "rejectable." If you fear that someone's distress at you could lead to rejection than you are going to try and prove them wrong. Frankly, this backfires. Your defensiveness is probably far worse to that person than anything you were imagining.
- Chief of all sins, pride. Feeling superior and contemptuous of other people will form a self-protective shield around you. Stand back and look at your life. Eventually people will move away from you. You want to really be respected and honored? Try humility.
An apology is the risk of love. The other person already knows you are a mess. They won't run in horror if you admit your flaws. They will actually move closer because this humility makes you safe. I will know if you hurt me you will fix it. That is safe!
Frankly, it is not the mistakes we make that break up relationships but our unwillingness to own our flaws. If someone is unwilling to admit to their mistakes they are not hard to be with, they are impossible to be with in any meaningful way. Eventually people will just "manage" such a person and avoid intimacy and self-disclosure because that person is not safe.
Many things in life are paradoxical. For example, fear is solved by facing it rather than doing what seems natural, i.e., avoiding it. An apology feels like in invitation to humiliation and rejection but it actually leads to respect and intimacy.